High quality after-sales service and maintenance has been a cornerstone since OHI Telecoms inception. We believe this dedication to service is the most significant reason for the continuing success of the Company. Equipment and systems marketed and sold by OHI Telecoms Group are installed and serviced by our highly qualified and experienced team of engineers and technicians. The personnel are exposed to extensive training at the principal’s facilities and some of them hold internationally recognized certifications. This team has direct access to manufacturers’ facilities and Technical Assistance Centers, when required. The Service Centre of the OHI Telecoms Group maintains a Customer Care Centre wherein all calls to the helpdesk are logged into a Maintenance Management System (MMS). The Service Centre is well equipped with spare parts, repair and test facilities.
A Managed Services approach to Process Led Transformation can enable consistent, ongoing process adjustments and optimization throughout an organization. In today’s complex and ever-changing business landscape, process transformation may no longer be optional. It has become essential for organizations to retain their competitive edge, and those that neglect this opportunity may find themselves at a disadvantage compared to leading-edge firms. To avoid needless losses of time and resources, though, organizations that seek process transformation need a focused approach and methodology.
One such methodology is Process Led Transformation (PLT), a holistic approach to enable competitive advantage through targeted interventions and proactive process management. Process Led Transformation is issue-based, process led and outcome-driven to diagnose and address enterprise-wide execution issues, and deliver value. The benefits of PLT are best realized when managed end-to-end in a holistic manner. In many organizations, process transformation initiatives fail due to the absence of a core process organization, staffed with people who possess the right expertise and can drive the transformation. Often, process improvement is attempted only where problems have become obvious, instead of implemented toward a predefined future end-state. In other cases, a more complete and strategic approach to transformation is in place, but there aren’t sufficient capabilities to keep transformed processes on track. To address these issues, a managed services approach enabled by a single provider can be essential to make the transformation a lasting success – efficiently and with low risk. OHI Telecommunications is involved in the field of providing these services for almost a decade and is currently supporting organizations like Omantel and Ooredoo to handle varied tasks based on their requirement.
Work in Progress!
A value-added service today becomes a basic service when it becomes sufficiently common place and widely deployed to no longer provide substantive differentiation on a relative basis. OHI Telecoms is having multiple services to offer in VAS Portfolio to name a few
• Push-to-Talk (PTT).
• Call Management Services.
• Location Sensitive Billing.
• Mobile Data Services.
• Location based services.
A heat map is a two-dimensional representation of data in which values are represented by colors. A simple heat map provides an immediate visual summary of information. More elaborate heat maps allow the viewer to understand complex data sets. There can be many ways to display heat maps, but they all share one thing in common -they use color to communicate relationships between data values that would be would be much harder to understand if presented numerically in a spreadsheet.
OHT Telecommunications designs and simulates wireless network coverages using the best software available to simulate wireless coverage and design the network in best possible way keeping in view cost effectiveness without compromising on the quality of the service to the end users.